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It's not clear whether you have upgraded your OS on either of your computers. Based on what you have described, it is possible that you have exceeded the activations allowed.
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You have told us that you have had two computers with Elements 14 installed. And in future it would be helpful for you to post a screenshot of any error messages you are getting. This is a user to user forum, so forgive me if you have already tried these solutions. I have indeed read all of the information in your post, but since you are making reference to a number of different solutions, without giving us links, I am not going to go searching for them or guess which of the many possible solutions you may have tried. Why the pc refuses to allow a person to post on the community help section is bizarre. Literally i am so not a tech person when i could not find the way to post a question on the forums on my pc searching adobe community i had to do a search on my ipad and somehow the ipad shows the blue post button while the pc did not. Or are you folks at adobe gonna fix your software? Because i seem out of options here. do i delete photoshop from my life and go to Corel draw or some such? just goes right into sign in required to run the software so i sign into adobe with email and password, it then says validate serial number i press validate and its stuck there. When i open photoshop and it initializes it gives the options of photo editor, video editor etc, i press photo editor and if you use the drop down from photo editor button it shows the files of my most recent work so i pressed a project to see if it bypasses this nonsense and no it does not. It says sign in required to run the software. , so why is it continually asking me to sign in to validate? It wont to allow me to use the program until i validate. I AM ON THE INTERNET, i am searching help, i am able to see the secured site i am signed into the adobe cloud which it asks me to do first before it comes to this screen so i am connected and signed in. Please connect to the internet to validate your serial number -> with the quit and validate button at the bottom, i press validate and it just refreshes that error screen asking to connect to the internet. I still cannot get past the error message screen saying surely thats dangerous in my hands!ģ) I then checked to see if i could access the secured sites and it worked.Ĥ) I then did the checking of the global sign root ca certificates and it matches the 5 check marks on the trouble shooting page. Still no luck.Ģ A+B resetting hst files) i ran the windows limited access repair tool that says i am good, (perhaps i wasnt properly in admin mode? How do i do that?)Īnd good god i will not be manually resetting host files because for sure I'll destroy my comp. So i shut down the whole comp and rebooted.
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off both the links which i didnt think you were supposed to be able to but i can. I searched the help forums, i have followed instructions to check i am connecting to the adobe server that i got from the resolve connections errors page.ġ) i see the dual image, so that means i have a connection to adobe activation servers.Ģ) i clicked on the link that takes me to a secured site that then says PONG, and i saw the pong. but old faithful was working for 3 months and had the minimum system requirements listed on the box, so why can't it recognize I am online now? This is a pc windows 7 which ironically is older than the dying comp. I have registered it years ago, this is on my second comp as the first is dyeing, so it was functioning on this one for the last 3 months.
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It started about 2 months ago by asking me to sign in to adobe everytime i started the program, ok so I started signing in, (i figured it was a security update) then it upped the anti by then telling me to verify my serial number starting last month, ok i inputted that (what a pain to sign in AND input the 16 digits serial number each time!) then now after 2 months of this nonsense it says I am not connected to the internet and as such it won't open my software. I had 1 month of it running fine on this comp. Hello my copy I have owned and used for maybe 8 ish years is now malfunctioning. cannot try the first comp as its dyeing so i have however used this comp for 3 months with this software and it was working. This is second computer i have program installed on. Previously running on this computer no problem (1st month fine before first issues popped up) Personally owned copy of PS elements 14, owned for about 8 years I am adding a lot of DETAILED info, please read it all before answering with generic things that i have already done.